Privacy Policy

Last updated: 19 May 2026

This Privacy Policy explains how Holisticmyskelet (“we”, “us”) collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

Entity: Holisticmyskelet
Address: 6 Peachtree Rd, Penrith NSW 2750, Australia
Phone: +61 2 4731 3355
Email: message@holisticmyskelet.world
ABN: Available on request with your order or invoice.

2. What we collect

• Identity and contact details (name, email, phone, address when you order printed goods)
• Enquiry and message content submitted via forms
• Order, payment, and delivery information
• Technical data (IP address, browser type, device identifiers, pages viewed)
• Cookie and analytics data where you consent (see Cookies Policy)
• Marketing preferences if you opt in to communications

We do not intentionally collect sensitive information (such as health records) through this website. Please do not send medical details in general enquiries.

3. Why we collect and use information

• To respond to enquiries and provide customer support
• To supply digital and printed guides and related services
• To process payments and arrange delivery
• To improve our website and understand aggregate usage
• To send marketing communications where you have consented (Spam Act 2003)
• To comply with legal obligations and resolve disputes

4. Legal bases

We collect information where reasonably necessary for our functions, with your consent where required, under contract, or where permitted by law. Overseas visitors may have additional rights under local laws; Australian residents are protected by the APPs.

5. Disclosure

We may disclose information to:

• Service providers (hosting, email, payment processors, delivery partners) who handle data only to perform services for us
• Professional advisers where required
• Regulators or law enforcement when legally required

We do not sell personal information. Some providers may store data outside Australia. Where we disclose to overseas recipients, we take reasonable steps to ensure APP-compliant handling, including contractual safeguards where appropriate.

6. Storage and security

We retain contact records for up to 24 months unless a longer period is needed for legal or dispute purposes. Financial records are kept for seven years under tax law. We use HTTPS, access controls, and periodic review of systems. No online system is completely secure.

7. Notifiable data breaches

If a data breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

8. Your rights

You may request access to, or correction of, personal information we hold about you. You may withdraw marketing consent at any time. To make a request, contact us using the details above. We will respond within a reasonable period, usually 30 days.

If you are not satisfied, you may complain to the OAIC: oaic.gov.au.

9. Children

Our services are directed at adults. We do not knowingly collect information from children under 15 without parental consent.

10. Cookies and analytics

See our Cookies Policy for details and preference controls.

11. Changes

We may update this policy. The current version will always be on this page with the updated date.