Complaints policy

Last updated: 19 May 2026

We aim to resolve concerns fairly and promptly. This policy explains how to raise a complaint about our guides, services, or website.

1. Contact us first

Email message@holisticmyskelet.world or call +61 2 4731 3355 with your name, order reference (if any), and a clear description of the issue. We acknowledge complaints within two business days.

2. Our process

• We investigate and may request further information
• We aim to provide a written response within 14 business days
• If unresolved, a senior team member will review the matter

3. Consumer guarantees

Nothing in this policy limits your rights under the Australian Consumer Law, including guarantees that services are provided with due care and skill and that goods match their description.

4. External avenues

If you are not satisfied with our response, you may contact:

• NSW Fair Trading: fairtrading.nsw.gov.au
• Australian Competition and Consumer Commission (ACCC): accc.gov.au

5. Privacy complaints

Privacy concerns may also be raised with the Office of the Australian Information Commissioner (OAIC): oaic.gov.au. See our Privacy Policy.